Writings to make you think about how to make your business even better
Outbound Calling — The Basics
Quick review of what outbound calling is about and what to consider to properly plan for and execute it.
Looking at Call Drop Rates and Their Implications
What causes dropped calls and what to look for in order to avoid or minimize them.
Effective Use of Agent Skills to Manage Your Calls
Assigning calls to agents based on skill priorities adds efficiency and efficacy to operations.
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