DialedIn Automated Export

DialedIn provides you with a standard automated export offering, providing guidelines on delivery methods available, connection requirements, export schedule, and data retention expectations. It supports SFTP (recommended), FTP, and Amazon Web S3.

DialedIn exports Call Detail Record (CDR) data and associated call recordings. Unless otherwise specified, exported data is provided in CSV format, comma delimited UTF-8 encoding, with the first row containing the column headers. Following are the standard fields (CDR data) exported.

EXPORTED FIELDS (CDR DATA)
1	Date	7	Country	13	Last	19	Call Type
2	Rep	8	Attempt	14	First	20	Details
3	Campaign	9	Caller ID	15	Import Date	21	Hangup
4	Subampaign	10	Inbound Source	16	Call Status	22	HoldTime
5	Phone	11	Lead ID	17	Is Callable	23	Hangup Source
6	State	12	Client ID	18	Duration	24	Recording • filename or reference (when applicable)

Exports are delivered securely to your destination using one of the following methods.

SFTP	Secure File Transfer Protocol – Secure, encrypted file transfer over SSH. Recommended for all customers.
FTP	File Transfer Protocol – Standard file transfer protocol. Not encrypted. Use only when required by your environment.
Amazon Web S3	Direct upload to your Amazon S3 bucket using secure authentication.

Export and Retention Options

Standard Export Schedule

DialedIn exports data nightly for the previous calendar day.

Includes CDR data and associated call recordings (if configured)

One-Time Historical Exports

Available upon request for data within your retention period.

Limited to data and recordings currently retained in DialedIn systems.

Customer Data Retention

Customers are responsible for archiving exported files.

Data and recordings beyond your retention period are not available for export.

Customer Connection Requirements

Please provide the required connection information for your selected delivery method

SFTP Requirements (recommended)

Hostname or IP address
Port (default 22)
Username
Authentication
- Password or
- SSH Public/Private Key (preferred)
Password (if applicable)
SSH Public Key (if using key auth)
Destination Directory
IP Allowlisting Requirements (if applicable)

SFTP is encrypted and provides the highest level of security.

FTP Requirements

Hostname or IP address
Port (default 21)
Username
Password
Destination Directory
Passive Mode Requirement (if needed)
Firewall or IP Restrictions (if applicable)

FTP is not encrypted. DialedIn recommends using SFTP whenever possible.

AMAZON WEB S3 Requirements

AWS Region
Bucket Name
Folder/Prefix (optional)
Authentication Method
- IAM User Key / Secret Key or
- IAM Role
Access Key ID (if using IAM User)
Secret Access Key (if using IAM User)
Required Permissions: PutObject, ListBucket

Grant minimum required permissions to ensure succesful delivery.

Customer Responsibilities

Provide valid destination credentials.
Ensure the destination is available and writable.
Complete any required firewall or IP whitelisting.
Archive exported files for long-term retention.
Protect exported data according to all applicable privacy and security regulations.

IMPORTANT NOTE

DialedIn does not provision or manage your destination environment. Customers are responsible for providing valid credentials and ensuring connectivity, directory/bucket access, and sufficient storage.