Overview

DialedIn (formerly ChaseData) is your one-stop shop. Inbound or outbound, or both, with capabilities that make the most of your time and productivity, this is your call center software that thinks outside the box.

Scalable, on demand, and ready to go in hours, DialedIn’s outbound dialer software (formerly ChaseData) is everything you need to make your cold calls hotter.

How you handle inbound calling can make or break a business, since starting with the first ring, you’re on someone else’s time.

A blended call center is all about enabling your agents to communicate with leads in a streamlined way, whether calls are inbound or outbound.

Centralized productive communication between customer and agent, pushing the interaction toward resolution by choosing the appropriate platform.

The Agent Client connects via the Internet to the DialedIn system (formerly ChaseData) hosted in resilient, well-managed data centers.

The DialedIn CCaaS Management Console (formerly ChaseData) is a one-stop for all provisioning, configuration, management, monitoring, and reporting tasks.

Call center quality assurance capabilities to maximize the value of every customer interaction and improve the agent performance.

DialedIn CCaaS DialedIn (formerly ChaseData) provides you the options and flexibility for you to implement a workflow that is compliant with relevant regulations.

Successfully balancing the human element with hard data is what draws out the best performance from agents, highlighting strengths and revealing weaknesses.

Customizing workflow is all about integrating preferred third-party apps, and that’s where app integration comes in.