The Call Center as a Service (CCaaS) from DialedIn (formerly ChaseData) provides Campaign Management, Outbound calls, Inbound calls, and more. The solution is cloud-based, allowing call centers and telemarketers to quickly get started.
Management Console
The DialedIn CCaaS Management Console (formerly ChaseData) is used for end to end configuration, management, and monitoring tasks.
Agent Portal
The DialedIn CCaaS Agent Client (formerly ChaseData) is the interface for all Call Center agent activity. It is feature-packed, providing all necessary information and tools to allow agents to perform assigned activities.
Integrations
The DialedIn CCaaS (formerly ChaseData) allows integration with 3rd Party or external systems in multiple ways.
Initial Configuration
Here we provide an example of how an initial (onboarding) basic configuration may be done. Includes a general questionnaire, a configuration flow, and planning guides.
Scripting Tool
The DialedIn CCaaS system (formerly ChaseData) includes an embedded tool to create and maintain HTML-based scripts for presenting to the agent when handling calls.
General Information
Standard terms, identifiers, and other information to help you configure your service.
DialedIn is here to Help!
If you need more information or help with your DialedIn environment, feel free to contact an expert from DialedIn Support (formerly ChaseData). We will make sure that you find your way to success.
