Everything from product overview, to user guide, to helpful articles
Overview
Why limit yourself to a call center software that is not tailored to your specific needs. Everyone needs different features, and DialedIn (formerly ChaseData) can tailor a solution just for you.
Concepts, Ideas & Strategies
Collection of writings and discussions to dive into concepts, suggest ideas, and explore strategies to help you make better use of your tools to support your business plan.
Call Center User Guide
The DialedIn solution (formerly ChaseData) allows call centers to handle leads and customers in a cost-effective, flexible, customized, efficient, and optimized manner. Here we provide a complete reference on how to use it.
Management Portal
A web-base portal that provides you dashboards, reports, tools, and other applications to help you maximize your call center operations.
Integration Portal
Internal DialedIn portal (formerly ChaseData) used to set up integrations between our platform and external entities, such as CRMs.
Web Extension Portal
Administrator tool to allow agents to link CRM information when using the DialedIn Chrome Extension (formerly ChaseData).
Intelligent Contact Routing
A tool for defining rules-based automatic call routing from an agent to another group or number.
Support Articles
Collection of articles on useful topics for agents and administrators.
Audiovisuals
A taste of DialedIn through short videos.
Resources
A collection of supporting information and data.
DialedIn is here to Help!
If you need more information or help with your DialedIn environment, feel free to contact an expert from DialedIn Support (formerly ChaseData). We will make sure that you find your way to success.
